The Principles and Rules of Co-operation and Competition place obligations on healthcare commissioners and service providers about the provision of information to patients. In particular:
Complaints about advertising or misleading information should first be addressed through the dispute resolution procedures put in place by Strategic Health Authorities. If parties are not satisfied with a decision by the Strategic Health Authority, an appeal may be made to the CCP.
For an advertising and misleading information dispute appeal to be accepted by the CCP, we must judge that:
The advertising and misleading information dispute appeal process is governed by the CCP's Rules of Procedure and procurement dispute appeal guidelines.
|Complaint submitted to CCP||Day 0|
|Notice of acceptance published||Within 10 working days|
|Report to the relevant sponsor||Within 40 working days|
The timetable for an advertising and misleading information dispute appeal may be suspended by the CCP to allow for the provision of further information, or it may be extended with the approval of the relevant sponsor.
We have published draft guidelines setting out the advertising and misleading information dispute appeal process